Shipping & Returns

Minimum Order

Many of the wines are sold in cases of 6. Minimum order is one case of 6 bottles except for wines marked as sold in 12's where the minimum order is one case of 12. In the case of single bottle gift boxes the minimum order is one.

Shipping Charges

Standard shipping charge. This is £6.95 for any size of order to most UK addresses.

Additional Charges Where Applicable

There is an additional charge for outlying areas and this is calculated and shown prior to the payment stage.La Rouillere Delivery Truck

Delivery Date

Orders are generally shipped on the following day by overnight carrier. However, please allow 3-5 days for delivery to be on the safe side and to allow for weekends or holidays. In rare situations where delivery is going to be any longer than this we will email you with the anticipated delivery date and will, of course, allow cancellation of the order and provide a full refund should this not be suitable.

Carrier & Tracking

Our carrier is APC Overnight (www.apc-overnight.com). They have a good order tracking facility through their website. Soon after your order is shipped, we send an email "Shipping Confirmation" to you which shows the tracking number.

We use the same carrier to uplift any returns.

Packaging

We try to use the producers own cartons packed inside our own outer boxes. However, some original wine packaging can be unsuitable for UK shipping in which case we repackage into our own strong shipping cartons to ensure it arrives safely.

 

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